Warranty Policy

Thank you for choosing AIPHOR. This Warranty Policy explains what we cover, how to claim, and what is not covered. By purchasing a device from us, you agree to the terms below.

1. Our Commitment to Quality

Every device we sell goes through a manual quality inspection before shipment, including power-on test, touch screen test, camera, charging, button function, and exterior inspection. We do our best to ensure the unit you receive is in full working order.

2. 30-Day Replacement Guarantee

If your device arrives defective (DOA — Dead On Arrival), visibly damaged, or develops a verifiable manufacturing fault within 30 days of delivery, we will, at our option:

Send a replacement unit of the same model, or
Issue a full refund if a replacement is not available.

To qualify, contact us within 30 days and provide:

An unboxing video — filmed continuously from the moment you open the sealed package, clearly showing the outer box, sealing tape, all accessories, and the device's power-on process. For DOA or transit-damage claims, an unboxing video is mandatory — without it, we are unable to verify the condition of the unit at the time of delivery.
A short video showing the issue with the device's S/N or IMEI visible (in Settings → About phone);
Photos of all four corners, front, and back;
Your order number and delivery date.

3. 1-Year Limited Warranty

Beyond the 30-day period, every device carries a 12-month limited warranty against confirmed manufacturing defects, starting from the original delivery date.

Important: The 1-year warranty represents our commitment to product quality, but it does not automatically entitle you to a full refund or a brand-new replacement device. Depending on the issue, we may provide software assistance, spare parts, repair guidance, return-for-repair service, or a proportional refund (see Sections 4–6). No unconditional full refund or replacement will be provided without a verified device defect.

4. Software Support

For software or system-level issues (lag, app crashes, settings errors, account problems), we provide:

Firmware downloads and official update packages;
Step-by-step user guides (PDF/video);
Remote assistance via email, screen-share, or guided instructions.

Most software issues can be fixed within 24–48 hours without returning the device. Software support is free for the duration of the warranty.

5. Spare Parts Support

For hardware issues such as a cracked screen, faulty battery, broken charging port, or camera module — during the warranty period and for confirmed manufacturing defects, we can supply original replacement parts (screen assembly, battery, charging flex, etc.) along with repair guidance (video or PDF tutorial).

If the part fails due to a confirmed manufacturing defect, the part is provided free of charge (shipping of the part may apply).
If the damage is accidental or human-caused (drop, liquid, misuse), the parts are available for purchase at cost, and all part and shipping costs are borne by the customer.

We recommend using a local qualified technician for installation, as improper self-repair may cause further damage that is not covered.

6. No Inbound Repair Service — Return to China Policy

Due to the high international shipping, customs, and handling costs, we do not offer a standard mail-in repair service. If a device needs to be physically repaired or inspected, the following applies:

Customer arranges and pays for shipping to our China service centre.
Upon inspection:
- Confirmed manufacturing defect — we repair the unit and ship it back to you at our cost.
- Human-caused damage — we provide a paid repair quote; you approve it before any work is done, and all shipping both ways plus repair fees are at your expense.

Severe, Unreparable Defects

If a confirmed non-human defect is severe and cannot be economically repaired, we will offer a proportional refund based on the time elapsed since delivery, rather than a full refund:

Months since delivery	Refund ratio
0–3 months	Up to 70% of original price
4–6 months	Up to 50%
7–9 months	Up to 30%
10–12 months	Up to 15%

This reflects normal use depreciation and is standard practice for international warranty service.

7. How a Warranty Claim Is Validated

Because our devices ship from China and most customers are located internationally, a claim is approved only after one of the following:

Local service centre report — A diagnostic report from an authorised or reputable local technician, clearly stating the fault is a manufacturing defect (not caused by damage, liquid, or unauthorised repair), with the device's S/N visible.
Return to our China service centre — We provide the return address; inspection result is final.

We are unable to approve a replacement, refund, or free parts based only on a customer's description or photos without one of the two validations above.

8. What Is NOT Covered

Accidental damage: drops, impacts, bending, cracked screens, scratched frames.
Liquid damage: exposure to water, moisture, or any liquid. The internal Liquid Contact Indicator (LCI) will be checked.
Cosmetic wear: scratches, dents, paint chipping that does not affect function.
Unauthorised repair, disassembly, rooting, or firmware flashing.
Normal battery degradation beyond the terms in Section 9.
Software issues caused by the user (third-party apps, misuse, data loss).
Lost or stolen devices.
Damage from non-certified chargers, extreme temperatures, or misuse outside the manual.

9. Battery & Accessories

Item	Warranty period	Notes
Built-in battery	6 months	Considered defective only if capacity drops below 80% under normal use, confirmed by a service report
Charger & cable	6 months	Manufacturing defects only
Earphones, cases, bundled accessories	30 days	—

10. Shipping Costs Summary

Situation	Who pays
DOA / confirmed defect within 30 days	We ship replacement; original unit need not be returned for low-value items
Free spare part under warranty	Part free; customer pays international shipping of the part
Return to China for warranty repair (defect confirmed)	Customer pays shipping to China; we pay shipping back
Out-of-warranty / human damage	Customer pays all shipping both ways + repair cost

11. Communication & Good-Faith Resolution

We take every warranty request seriously. If you experience any issue, please contact us directly at support@[yourstore].com first — most problems can be resolved quickly when we have the chance to work with you.

Public reviews posted before giving us an opportunity to investigate do not speed up a claim. Every claim is evaluated on the evidence and the terms of this policy, regardless of whether a review has been posted.

We reserve the right to decline a claim only when evidence shows the damage falls under Section 8, or when the customer refuses to cooperate with validation (photos, video, or a service report).

We also reserve all legal rights against anyone who publishes false, misleading, or defamatory statements about our products, service, or staff. This does not limit your right to leave an honest, truthful review.