Return Policy

Return Conditions
We accept returns on international orders. Customers are responsible for return shipping costs and any applicable taxes or duties.
Returns are accepted within 15 days of the shipping date. Returned items must be unused, unaltered, and in original condition and packaging.
If a return is caused by product defects, damage, or incorrect items, we will cover the cost.

Returns Not Accepted If:

  • Product shows signs of use

  • Product is damaged due to misuse (e.g. drops, water, extreme heat)

  • Missing valid proof of purchase or unmatched serial number

  • Free gifts, custom items, or orders past 15 days

  • Items purchased from unauthorized sellers

  • Items that have been repaired or modified without authorization

Return Process

  1. Email your return request to support@aiphor.com within 15 days of receipt.

  2. Our team will confirm your return eligibility and provide a return address (returns currently go to our China warehouse).

  3. Ship the complete product within 14 days, including item, packaging, accessories, gift items, manuals, invoice, etc.

  4. Once received, we will process your refund within 7 business days. The refund will appear on your original payment method in 3–5 business days.

Defective or Damaged Items
Please provide proof of purchase, product serial number, and clear photos/videos of the issue.
Some cases may require return of the product for further inspection.
Original shipping fees are non-refundable unless the return is due to a product issue.

Warranty

We offer a one-year standard warranty. However, we do not have international repair centers. If international customers need to return or repair the product, they must cover the cost of shipping it back to China, which can be expensive.

Instead, we provide replacement parts at your cost, along with guidance on how to repair the product yourself. For issues like screen or battery damage, we can supply original parts and replacement advice.

We conduct strict quality checks on every device before shipping. For software issues, we offer firmware downloads, tutorials, and remote support.

If there is a quality issue with the product itself, you must report it within 15 days. We will provide partial refunds depending on the situation. Due to high international return costs, we do not offer full device repairs.

For any after-sales issues, please contact us via the contact information at the bottom of our website.