Return Policy

We do not accept returns or refunds for any international orders. Please confirm the product model, specifications, and quantity carefully before placing your order.

We are not responsible for issues in the following cases:

1. Products that show signs of use or human-induced damage (e.g., drops, water damage, overheating).
   
2. Missing valid proof of purchase or mismatched serial numbers.
   
3. Free gifts, customized products, or orders beyond the eligible service period.
   
4. Products purchased from unauthorized resellers.
   
5. Products that have been disassembled, repaired, or modified without authorization.

Product Defects or Damage
If you receive a product with quality defects or shipping damage, please contact us within 15 days of receipt and provide:

• Proof of purchase and product serial number.
  
• Clear photos or videos showing the issue.
• Depending on the situation, we may offer:
  Partial refund compensation.
  Free or paid replacement parts, along with repair guidance.

Please note that due to high international logistics costs, we do not accept full device returns or replacements.

Warranty

We do not have international repair centers. If customers require service, they must cover the cost of shipping the product back to China (which may be expensive).

For common issues such as screen or battery damage, we can supply original replacement parts (additional cost) and provide replacement instructions and remote support.

For software issues, we will provide firmware downloads, tutorials, and remote assistance.

Contact Us
For any after-sales inquiries, please reach us through the contact information at the bottom of our website or email us at support@aiphor.com